Tenants Information
  • Once we have negotiated the terms of the tenancy, you will be required to put down a holding deposit fee to secure the property. The holding deposit fee is equivalent to one week of the agreed rent and payable by debit card or bank transfer. If a holding fee has not been placed with us, the property cannot be withdrawn from the market and may be let to another interested party. In the event that you are unable to take up the option of this tenancy on the move in date for any reason, then this holding deposit will be held to recover any cost and loss. If the Landlord decides not to sign the tenancy agreement, the holding deposit will be refunded in full and no further compensation of any kind will be considered.
  • All offers are subject to satisfactory references being received and accepted by the Landlord. False references or misleading will forfeit the holding deposit fee.
  • You will receive an email outlining the required reference documents necessary. These may include a bank reference, a credit reference, an employer’s reference, an accountant’s reference, and a previous Landlord reference.
  • Once the referencing process has been satisfied, you will receive a tenancy agreement.
  • The total cost will include your 4 to 5 weeks security deposit, your first month’s rent (or 6/12 months payment in advance in case of unsatisfactory guarantee). The holding deposit fee of one week rent which you put down to secure the property will be deducted from your first month’s rent. You must bring your bank details with you when you sign the agreement for a standing order mandate to be completed. All monthly rental payments are made strictly via bank standing order only. Please note that all standing order payments should be made four days prior to your rent due date to allow for clearance. Your deposit will be registered with mydeposits.co.uk. Within 30 days of paying your deposit you will be given the Deposit Protection Certificate, and the Mydeposit ‘information for Tenants’ leaflet, so you are fully aware of how your deposit is being protected.
  • We will conduct an inventory report and check-in to take place at the beginning and at the end of the tenancy.
  • The tenant is responsible for insuring his / her own personal effects and furnishings. The Landlord cannot and will not be held liable for any loss suffered by the Tenant whatever the circumstances.
  • All of our tenancies are non-smoking and no-pets.
  • If there is a problem with the property you are renting you must inform us immediately. Failure to do so may mean that you are liable for any deterioration or damage resulting from any delay. You must not instruct a contractor to undertake any work. If you do it will be at your own expense and you must prove to us that the job has been done in accordance with the required regulations.
  • Properties will be subject to visits. The purpose of these is to check the condition of the property, its cleanliness, garden maintenance and the way in which the tenancy is being conducted generally. A mutually agreeable appointment will be made in advance with the tenant.
  • Should you wish to make any changes to the property including decoration, you must obtain written permission from us before any alteration commences.
  • When smoke detectors are fitted in the property we have an obligation to ensure that they are kept in good working order and batteries replaced when needed. If you become aware of a fault you must immediately notify us. If the property has either natural or bottled gas the law requires an annual Gas Safety Report and you will be given a copy of this when the tenancy begins.
  • The Garden or Terrace (if present). It is a requirement of our tenancy agreement that the Tenant keeps the grass cut, border and paths weed free and shrubs trimmed. Any blockages or problems must be reported.
  • In the event you have a maintenance issue and cannot attend to meet one of our contractors, then they will use our keys to access the property and attend to the problem raised.
  • Check-in and check-out are usually carried out during normal working hours (Monday to Friday from 9am to 5.30pm). In case a check-in or check-out is during weekends, bank holidays or outside normal working hours, may be agreed on request.
  • If you have any queries or there are any problems at the property please contact the Property Management (maintenance@vres.co.uk).
  • VRES subscribes to a Client Money Protection Policy.

All of the above is subject to change by VRES at any time.